To comply with the Consumer Protection (Distance Selling) Regulations 2000 you have the right to a "cooling off period" meaning that you may cancel an order within 14 working days from placement of the order or receipt of the goods, whichever is the later.
Goods can be returned as 'unsuitable' within 14 working days of delivery, subject to the following conditions:
* You must email us first to advise us that the item is being returned letting us know the reason for our records. You do not need a reply from us.
* Items must be returned in original packaging, unworn, unwashed, free from any odours and all tags much be attached.
* The dispatch note must be enclosed with the returned items
* Any goods returned to us are sent at your own risk Please note that whilst we take responsibility for sending goods to you, so you must accept responsibility for returning items to us. It is therefore your decision as to the method by which you return goods to us.
Please send to our address:
Ruth Egeressy, Dipl. Designerin
82061 Neuried, Kreis München
Fax: +4989 78067957
Upon receipt of the returned items in the condition described above we will refund your money in full less the original postage and packing charges. Any items returned to us which are not in the condition described above will be sent back to you at your own expense. We will not accept returns of items that have been damaged in transit because they were incorrectly packaged. Nor will we accept returned items which have not had the correct postage amount paid.
If you are returning the item because it is faulty or has been misdescribed, we will refund the postage and packing costs to you as well.